The settings page is available to Portal users with an Admin or higher tier role.
To find the settings page, login directly to the Customer Portal and the section named Integrations from the left panel - make sure you have a valid account. In this section, you'll find all Product settings that are available for management.
The page is divided into different sections: Translation Settings and General Settings.
Under translation settings, you will be able to find and manage some settings that affect the way your agents will operate on the interface in order to request translations. They are:
- Settings for inbound messages
- select your translation model. You can choose between Automatic Translation and Start On Demand. Should you wish to enable the latter, make sure the checkbox is selected.
General settings will apply to the whole organization.
Under General Settings, you will be able to see - and edit - your Read and Write Access Tokens. These are populated upon the installation, but should you ever need to correct/update them, you can do so here.