Package v1.62 - 28/10/21

Release date: 28 October 2021

Notes:

New Feature: Update automatic translation for case and last email on case ownership change

• The automatic translation triggers when a Case ownership changes. The steps are the following:

1. 1. A new Case assigned from a non Unbabel Queue/Agent to an Unbabel Queue/Agent.

• If the Case field Unbabel Language or Unbabel Translated Description is empty:

1. 1. A translation for the Case description will be automatically requested.
   2. As soon as the translation arrives, it would be added to the Unbabel Translated Description field.
   3. A translation for the last Email Message (if any) will be automatically requested.
   4. As soon as the translation is delivered it would be posted on the Case feed as a new Email Message.

Unbabel Connector

Installation URL

[your Salesforce Org URL]/packaging/installPackage.apexp?p0=04t1n000002Guac

Unbabel for Service Cloud 

Installation URL

[your Salesforce Org URL]/packaging/installPackage.apexp?p0=04t1v000002GzHM

⚠NOTE: We recommend that you test this feature in a test/UAT environment before enabling it in production. A validation/trigger on the Case may impact or process when assigning a new owner.