Configurations - Adding the Unbabel Chat component on Lightning Console

This is a suggested configuration for your Lightning Console. You can change it as you like, the only requirement is that the Unbabel Chat Component is added on the page.

1. Select the Lightning Service Console that you currently use to support your customers with Chat. We used the Service Console as an example:
   
   
   
   
2. Go to Setup and click Edit Page:
   
   
   
   
3. Remove the standard Chat component from the tab Chat:
   
   
   
   
4. Add a tab component to the right column by drag-and-drop:
   
   
   
   
5. Add a tab for the standard Chat Component and rename it to your liking (ex: Chat): 
   
   
   
   
6. Place the standard chat component in the newly created tab:
   
   
   
   
7. Move the Unbabel Component to the place where the standard Chat Component was:
   
   
   NOTE: Please make sure that the UnbabelChatBody and the standard Chat Body are visible on the same layout and not in different tabs.
   
   
8. Click Save.
   

Now that the basic setup is complete, you may wish to check the App's general configurations.