How to hide the Unbabel Chat component from specific agents

This article shows you how you can conditionally display the Unbabel Chat component per user field/profile, using Salesforce native capabilities for Lightning page filters. This may be useful when you want to enable the Unbabel Chat only for a subset of Agents.

Based On Lightning Page Filters

Both cases are described for the Lightning Console Page. Please follow these steps:

1 - Select the Edit Page option on the Service Console:

2 - Select the UnbabelChatBody component, and click on Add Filter:

3 - Choose the Advanced option:

Select the option that best fits your use case under Field.

Per User Field

For example: you can select the Unbabel Main Language field and only display the component for Agents with a selected value (ex: English).

Per Custom Permission 

You can also create a filter to only display the Unbabel Chat component to users based on an existing custom permission. For example:

You can check this Salesforce help article on how to create/manage custom permissions.