Configurations - Case Page Layouts

The Unbabel for Salesforce Service Cloud introduces objects, actions and fields that need to be added to the appropriate Page Layouts. Failure to configure all Layouts the Unbabel agents will be using will result in the integration options not being available.

Page layouts that will typically need configuration is the Case object.

Case Page Layouts

Navigate to the Cases page layout by following these steps:

1 - Select Setup. Go to Object Manager, search and click on Case. Open Case Page layouts.

You will need to perform some adjustments on the Case Page Layout page:

1 - Click on the Case Page Layout you will be modifying. Make sure it is a Feed-Based Layout. To learn more on how to create or convert to Feed-based layouts, read this SF article.

2 - To add Unbabel fields, click on the Fields section.

3 - Create a section using drag and drop:

4 - Name it Unbabel and apply the following settings:

5 - Add the following fields to this newly created section: 

• Unbabel Language
• Unbabel Translated Description (option if using the Translations Feed view)
• Always Check Language

6 - Finally, add the Email Translation quick action to the Quick Actions, by using drag and drop again. Make sure you select the Case.Email_Translation_L lightning action:

7 - Click the Save button. Repeat the process any other feed based Case page layout that you are using.

Let's configure the Translations Feed so it shows on the Case page next.