Configuration - FAQs

Can I remove the Email Buttons below Single Email Messages in the Case Feed?

The buttons to reply, reply all, forward, etc present in a feed entry in the Feed layout stand for standard Salesforce actions, and therefore, the email message that you send through them will not be translated by Unababel.

In case you feel this might confuse your agents, please follow the steps below to remove these standard actions:

1 - Head to Setup and enter the Object Manager. There, search for the Case object in the Quick Find box. Select Page Layouts and edit the layout that you are using as default for Feed Based.

2 - Remove all the Email actions from the layout.

3 - Back in the Object Manager page, search for the Email Message object, select Page Layouts and edit the one that you are currently using.

4 - Remove all the standard Salesforce actions.

5 - Your cases now only have the View Email option and your agents will always reply to emails using the Unbabel translation flow.