- You can select an excerpt of text that won't be translated but still visible to our editors
- You can select an excerpt of text that will be completely hidden from our editors
In this case you will need to add <<!!>> around the text you wish to hide, directly on the internal note you are composing. eg: <<! hidden text goes here !>>
In this case the excerpt will be completely removed from any interface visible to our editors, who will learn of the text missing but never have access to it.
Invalid usage of no-translate
On occasion, you may submit a message which HTML content prevents the no-translate feature from working properly, breaking the logic and, more importantly, preventing the message from reaching our pipeline and resulting in any translation.
Whenever the message contains invalid syntax, an error stating "The message posted contains a "no-translate" syntax error." will appear above the email composer. To work your way around it, please read this dedicated article.
Although no-translate can prove useful in many cases, it also has the potential downside of depriving editors from information often important to provide context and information essential to determining gender, number, etc, or proving difficult to move in the sentence to ensure grammatical sense. Therefore, we recommend that whenever the feature is used, the remainder of the text is descriptive enough that important this information can be derived from it, along with all possible text. It is also a good idea to isolate the hidden terms whenever possible, as exemplified next:
❌ Hello again. Using code <<<1234>>> you can find your order.
✔️ Hello Maria. By using the following order code
You will be able to find your order in the website.