You can start ordering your translations using the On-demand Orders app immediately after setting your first Pipeline group. You can request translations via the On-demand app or by integrating Unbabel with your Zendesk Support or Zendesk Guide instance.
You subscription includes a 14-day trial period during which you can request up to 100 free translations.
To enter the Orders app, click the Request Translation button on the Homepage, or alternatively, click Orders on the left panel to access the app.
This will enter the On-demand view where you can request and find existing translations. Click New Translation to request a new order.
You will find a new window where you'll be guided through some steps necessary to request the translation. The first step will have you enter the order name (will display in the Home page), the actual content and the text format.
The source text can be supplied in two ways:
- typing/pasting the content directly in the text box
- uploading a file in one of the supported formats:txt, html, xliff, srt, csv, tsv/tab
After loading a file, you won’t be able to edit the content in the text box.You can clear the box’s content by removing the selected file. The file format should be auto-detected, but please ensure it is correct so that the quality of the translation is ensured.
Once you're done, click the Next button in the bottom right corner of the screen. If the button is greyed out, you're most likely missing one of the required fields.
Note: On-demand orders are limited to 8000 characters.
In the next step, you'll need to provide more details on the order.
- Choose the Pipeline Group you wish to be used for the translation.
- Confirm the source language.
- Choose one or more target languages.
In the final step, we will ask you to confirm the order details before you fire the request.
The request is then sent to our translation pipeline. At this point, translation requests will be processed and follow the translation flow according to their selected Pipelines.
When the order is ready, you will receive an email notifying you that the order has been completed, and the status on the Portal will update accordingly.
To access your translations head back to the Orders list, and click on the Order name. You can obtain your translation in different ways:
1 - Download all translations for all languages contained in the order.
2 - Download the translation for the specific language.
3 - Copy the translated content to the clipboard. The format will be plain text when using this method, regardless of the format you submitted the translation in.
If you are downloading the translations, you will obtain a zip archive containing all relevant files. The file types will respect the original uploaded one.
For more information concerning On-demand ordering, check this article. For more information on the app, consult the dedicated section of the HC about On-demand.
Translations can be requested via Zendesk Support, in the form of translated outbound emails. To learn how integrate with Zendesk, check this article.
To grasp how Unbabel and Zendesk work together, you may want to have a look at this section.
You can also use Unbabel to translate your Help Centres by connecting them to Unbabel. More information on our integration with this product can be found here.
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