Customer Support
Help articles for everyone that wants to use Unbabel to translate their content
About Unbabel
- How is our “translation as a service” platform different to that of conventional translation agencies?
- What are Unbabel’s Integrations?
- What are the available languages?
- How can I get a quote?
- How does Unbabel assess quality?
- How do we ensure high quality translations?
Customer Portal
- Customer Portal Quick Guide
- How do I access the portal?
- I can't login to the portal - What can I do?
- I forgot my password - How can I recover it?
- First steps through the Portal - the Home Page
- Usage Reporting - Monitoring your subscriptions in near real time
Unbabel On-demand
- How to request translations with On-demand
- Selecting the correct Translation Profile for the translation
- Cancelling a translation request
- Why can't I submit a translation request?
- My translation request failed - what can I do?
- My translation request came out badly formatted
Unbabel for Zendesk Support
- Installation Guide — First things first
- How to use Unbabel for Zendesk Support
- How to refresh/revalidate your Zendesk token
- How to automatically pre-translate Zendesk Tickets
- Using Unbabel to proactively reach out to a customer
- Unbabel app Group and Role restrictions
Unbabel for Zendesk Agent Workspace
- Installation Guide
- What is Zendesk Agent Workspace and how does Unbabel integrate with it?
- How to use Unbabel for Zendesk Agent Workspace
- Adding and authorizing new agents
- Agent and ticket language
- No-translate feature
Unbabel for Zendesk Guide
- Unbabel for Zendesk Guide - Quick Guide
- Setting up Unbabel for Zendesk Guide - Configuring languages
- Setting up Unbabel for Zendesk Guide - Accessing your subdomain
- What account do I use to access the Unbabel KB tool?
- How to add more brands to the Unbabel integration tool
- How to use the Unbabel for Zendesk Guide interface: Requesting translations
Unbabel for Zendesk Chat
- Unbabel for Zendesk Chat Quick Guide
- Pre-installation Setup
- Installation Guide - Zendesk Marketplace
- First Access - Complete your installation!
- How to use Unbabel in a chat conversation
- How do I change the customer's language?
Unbabel for Freshdesk
- Unbabel for Freshdesk Quick Guide
- Installation Guide - First things first
- How to automatically pre-translate tickets
- Can I stop Unbabel from starting automatically in every ticket?
- Translation Models: what are they and what options do I have?
- Settings Page
Unbabel Salesforce Connector
- Installation Steps
- Configuration Steps - Assigning Permissions
- Configuring the API
- Configuring User Layout
- Configuring Unbabel Languages
- Configuring User Languages
Unbabel for Salesforce Live Agent
- Unbabel for Salesforce Live Agent Quick Guide
- Installing Unbabel Connector for Salesforce
- I am getting an error when installing the Connector
- Installation Guide - Lightning
- Assign users' language - Lightning
- Update Page Layouts - Lightning
Packages and Release Notes - Unbabel for Salesforce Service Cloud Tickets
Unbabel for Kustomer Tickets
- Installing Unbabel for Kustomer Tickets
- Which agents are authorized to use Unbabel?
- Can I have Unbabel being on by default for all tickets?
- Language Settings and Identification
- How to use Unbabel for Kustomer - Reading inbound translations and replying in the customer's language
- Features - Thread translation
Unbabel Interface for Chat
- Unbabel Interface for Chat Quick Guide
- Unbabel Interface for Chat - Access and credentials
- Organization Account Page
- The Dashboard in Unbabel Interface
- The Audit tab in Unbabel Interface
- How to use Unbabel Interface for Chat - Creating and viewing a chat
Unbabel Interface for Tickets
- Unbabel Interface for Tickets Quick Guide
- Unbabel Interface for Tickets - Access and credentials
- The Dashboard in Unbabel Interface
- The Audit tab in Unbabel Interface
- How to use Unbabel Interface for Tickets - Creating and viewing a ticket
- How to use Unbabel Interface for Tickets - Translating a conversation
Unbabel for Helpshift Emails
- Unbabel for Helpshift Emails Quick Guide
- Installation
- How to authorize new agents
- How to use Unbabel for Helpshift Emails
- How to request an improved inbound translation
- Language detection and selection