Customer Support
Help articles for everyone that wants to use Unbabel to translate their content
About Unbabel
- How is our “translation as a service” platform different to that of conventional translation agencies?
- What are Unbabel’s Integrations?
- What are the available languages?
- How can I get a quote?
- How does Unbabel assess quality?
- How do we ensure high quality translations?
Customer Portal
- Customer Portal Quick Guide
- How do I access the portal?
- I can't login to the portal - What can I do?
- I forgot my password - How can I recover it?
- First steps through the Portal - the Home Page
- Usage Reporting - Monitoring your subscriptions in near real time
Unbabel On-demand
- How to request translations with On-demand
- Selecting the correct Translation Profile for the translation
- Cancelling a translation request
- Why can't I submit a translation request?
- My translation request failed - what can I do?
- My translation request came out badly formatted
Unbabel for Zendesk Support
- Installation Guide — First things first
- How to use Unbabel for Zendesk Support
- The Unbabel Translate Button
- How to refresh/revalidate your Zendesk token
- How to automatically pre-translate Zendesk Tickets
- Using Unbabel to proactively reach out to a customer
Unbabel for Zendesk Agent Workspace
- Installation Guide
- What is Zendesk Agent Workspace and how does Unbabel integrate with it?
- How to use Unbabel for Zendesk Agent Workspace
- How to change channels midway through a ticket conversation
- Adding and authorizing new agents
- Agent and ticket language
Unbabel for Zendesk Guide
- Unbabel for Zendesk Guide - Quick Guide
- Setting up Unbabel for Zendesk Guide - Configuring languages
- Setting up Unbabel for Zendesk Guide - Accessing your subdomain
- What account do I use to access the Unbabel KB tool?
- How to add more brands to the Unbabel integration tool
- How do I find the brand ID for my ZD brands?
Unbabel for Zendesk Chat
- Unbabel for Zendesk Chat Quick Guide
- Pre-installation Setup
- Installation Guide - Zendesk Marketplace
- First Access - Complete your installation!
- How to add or authorize new agents to use Unbabel
- How to use Unbabel in a chat conversation
Unbabel for Freshdesk
- Unbabel for Freshdesk Quick Guide
- Installation Guide - First things first
- How to use Unbabel for Freshdesk
- How to automatically pre-translate tickets
- Can I stop Unbabel from starting automatically in every ticket?
- Settings Page
Unbabel Salesforce Connector
- All translations are stuck in Translation Requested - what can I do?
- Installation Steps
- Configuration Steps - Assigning Permissions
- Configuring Unbabel Languages
- Configuring the API
- Configuring User Layout
Packages and Release Notes - Unbabel Salesforce Connector
- Package v1.67 - 22/09/2022
- Package v1.65 - 15/09/2022
- Package v1.64 - 09/09/2022
- Package v1.63 - 05/09/2022
- Package v1.62 - 24/08/2022
- Package v1.61 - 13/05/2022
Unbabel for Salesforce Service Cloud
- Unbabel for Salesforce Service Cloud Quick Guide
- Installing Unbabel Connector for Salesforce
- Pre-requisites to the Installation
- Feature support and limitations and Package usage and limits
- Installation Guide
- Configurations - User Permissions
Packages and Release Notes - Unbabel for Salesforce Service Cloud Tickets
- Package v3.5 - 22/11/2022
- Package v3.3 - 11/11/2022
- Package v2.7 - 26/09/2022
- Package v2.6 - 05/09/2022
- Package v2.5 - 31/08/2022
- Package v2.3 - 26/08/2022
Unbabel for Salesforce Live Agent
- Unbabel for Salesforce Live Agent Quick Guide
- Installing Unbabel Connector for Salesforce
- Installation Guide
- Configurations - User Permissions
- Configurations - Agent Languages
- Configurations - Update Page Layouts
Packages and Release Notes - Unbabel for Salesforce Live Agent
- Package v1.38 - 17/11/2022
- Package v1.37 - 30/09/2022
- Package v1.36 - 19/09/2022
- Package v1.35 - 22/07/2022
- Package v1.34 - 12/04/2022
- Package v1.33 - 05/04/2022
Unbabel for Kustomer Tickets
- Installing Unbabel for Kustomer Tickets
- Which agents are authorized to use Unbabel?
- Can I have Unbabel being on by default for all tickets?
- Language Settings and Identification
- How to use Unbabel for Kustomer - Reading inbound translations and replying in the customer's language
- How to use Unbabel for Kustomer - Starting a thread by sending an outbound message
Unbabel Interface for Chat
- Unbabel Interface for Chat Quick Guide
- Unbabel Interface for Chat - Access and credentials
- Organization Account Page
- The Dashboard in Unbabel Interface
- The Audit tab in Unbabel Interface
- How to use Unbabel Interface for Chat - Creating and viewing a chat
Unbabel Interface for Tickets
- Unbabel Interface for Tickets Quick Guide
- Unbabel Interface for Tickets - Access and credentials
- The Dashboard in Unbabel Interface
- The Audit tab in Unbabel Interface
- How to use Unbabel Interface for Tickets - Creating and viewing a ticket
- How to use Unbabel Interface for Tickets - Translating a conversation
Unbabel for Helpshift Emails
- Unbabel for Helpshift Emails Quick Guide
- Installation
- How to authorize new agents
- How to use Unbabel for Helpshift Emails
- How to request an improved inbound translation
- Language detection and selection