Customer Support

About Unbabel

• How is our “translation as a service” platform different to that of conventional translation agencies?
• What are Unbabel’s Integrations?
• What are the available languages?
• How can I get a quote?
• How does Unbabel assess quality?
• How do we ensure high quality translations?

See all 7 articles

My Account

• Can't sign in to my Unbabel Account
• Forgot my password
• Changing my password
• Changing my email address

Payments

• What are the pricing options?
• What payment methods does Unbabel provide?
• Can I pay with any currency?

Security

• Which security measures does Unbabel deploy?
• How do we deal with confidential information that you don’t want to share with the editors?
• Is Unbabel compliant with GDPR?

Unbabel for Zendesk Support

• Unbabel For Zendesk Support Quick Guide
• Installation Guide — First things first
• How to automatically pre-translate Zendesk Tickets
• How to make sure your message is translated by Unbabel
• Why can’t I see the Unbabel app?
• Which agents have access?

See all 19 articles

Unbabel for Zendesk Help Center

• Getting Started: How to setup Unbabel for Zendesk Help Center 3.0
• How to order translations for Help Center articles
• Where can I find the translated articles?
• Why can't I select any languages?

Uploading files for translation on the Unbabel website

• How to download your translation?
• What file formats are supported by Unbabel?
• How many words can I upload per document?
• How to cancel an order
• How to translate content from Excel or Google sheet through TSV files.
• Accentuated letters resulting in weird characters?