Customer Support
Help articles for everyone that wants to use Unbabel to translate their content
About Unbabel
Customer Portal
- How do I access the portal?
- I can't login to the portal - What can I do?
- I forgot my password - How can I recover it?
- First steps through the Portal - the Home Page
- Linguistic Resources
- Usage Reports - Monitoring your subscriptions in near real time
Unbabel Self-Service
- Getting Started
- Translating Documents & Text
- Integrations
- Translation Settings (Pipelines)
- Account Management
- Support and FAQs
Unbabel Projects
- How to create Projects and request translations
- Supported file formats
- Selecting the correct Pipeline group for the translation
- File settings for Projects
- Monitoring, managing and downloading Projects
- Finding a Project/Order ID and reporting technical issues
Unbabel for Zendesk Support
- Installation Guide and UAT plan
- How to use Unbabel for Zendesk Support
- The Unbabel Translate Button
- How to refresh/revalidate your Zendesk token
- How to automatically pre-translate Zendesk Tickets
- Translating responses with cc'ed and bcc'ed recipients
Unbabel for Zendesk Agent Workspace
- Installation Guide and UAT plan
- What is Zendesk Agent Workspace and how does Unbabel integrate with it?
- How to use Unbabel for Zendesk Agent Workspace
- How to change channels midway through a ticket conversation
- Adding and authorizing new agents
- Agent and ticket language
Unbabel for Zendesk Guide
- Introduction
- Setting up Unbabel for Zendesk Guide - Configuring languages
- Setting up Unbabel for Zendesk Guide - Integrating your Help Centers with Unbabel
- How to integrate more brands with Unbabel
- How do I find the brand ID for my ZD brands?
- How to request translations with Unbabel for Zendesk Guide
Unbabel for Zendesk Chat
- Introduction
- Pre-installation Setup
- Installation Guide - Zendesk Marketplace
- First Access - Complete your installation!
- How to add or authorize new agents to use Unbabel
- How to use Unbabel in a chat conversation
Unbabel for Freshdesk
- Installation Guide - First things first
- How to use Unbabel for Freshdesk
- How to automatically pre-translate tickets
- Can I stop Unbabel from starting automatically in every ticket?
- Settings Page
- Translation Models: what are they and what options do I have?
Unbabel for Freshchat
- Installation Guide
- Adding and authorizing new agents
- How to use Unbabel with Freshchat
- Conversation language settings
- Agent language settings
- Settings Page
Unbabel Salesforce Connector
- Installation Steps
- Configuration Steps - Assigning Permissions
- Configuring Unbabel Languages
- Configuring the API connection
- Configuring the User Layout Page
- Configuring User Languages
Packages and Release Notes - Unbabel Salesforce Connector
- Package v2.95 - 24/10/2023
- Package v1.84 - 12/07/2023
- Package v1.82 - 26/06/2023
- Package v1.81 - 20/06/2023
- Package v1.80 - 29/05/2023
- Package v1.77 - 17/05/2023
Unbabel for Salesforce Service Cloud
- Installing Unbabel Connector for Salesforce
- Pre-requisites to the Installation
- Feature support and limitations and Package usage and limits
- Installation Guide and UAT plan
- Configurations - User Permissions
- Configurations - Case Page Layouts
Packages and Release Notes - Unbabel for Salesforce Service Cloud Tickets
- Package v3.32 - 27/11/2023
- Package v3.30 - 20/10/2023
- Package v3.29 - 16/10/2023
- Package v3.28 - 4/10/2023
- Package v3.27 - 27/09/2023
- Package v3.25 - 22/09/2023
Unbabel for Salesforce Chat
- Introduction
- Installing Unbabel Connector for Salesforce
- Installation Guide and UAT plan
- Configurations - User Permissions
- Configurations - Agent Languages
- Configurations - Update Page Layouts
Packages and Release Notes - Unbabel for Salesforce Chat
- Package v2.13 - 10/11/2023
- Package v2.10 - 12/07/2023
- Package v2.7 - 13/04/2023
- Package v2.5 - 24/02/2023
- Package v2.4 - 27/01/2023
- Package v2.3 - 13/01/2023
Unbabel for Kustomer Tickets
- Installing Unbabel for Kustomer Tickets
- Which agents are authorized to use Unbabel?
- Language Settings and Identification
- How to use Unbabel for Kustomer - Reading inbound translations and replying in the customer's language
- How to use Unbabel for Kustomer - Starting a thread by sending an outbound message
- How to request an improved inbound translation
Unbabel Interface for Chat
- Introduction
- Unbabel Interface for Chat - Access and credentials
- Organization Account Page
- The Dashboard in Unbabel Interface
- The Audit tab in Unbabel Interface
- How to use Unbabel Interface for Chat - Creating and viewing a chat
Unbabel Interface for Tickets
- Introduction
- Unbabel Interface for Tickets - Access and credentials
- Organization Account Page
- The Dashboard in Unbabel Interface
- The Audit tab in Unbabel Interface
- How to use Unbabel Interface for Tickets - Creating and viewing a ticket
Unbabel for Helpshift Emails
- Introduction
- Installation
- How to authorize new agents
- How to use Unbabel for Helpshift Emails
- How to request an improved inbound translation
- Language detection and selection
Unbabel for Intercom
- Installing Unbabel for Intercom
- Unbabel for Intercom Introduction
- Adding and authorizing new agents
- How to use Unbabel for Intercom
- Language settings / Changing a conversation language
- Agent language settings