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  3. Unbabel for Zendesk Support

Unbabel for Zendesk Support

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Learn more about our integration with Zendesk Support

  • Installation Guide — First things first
  • How to use Unbabel for Zendesk Support
  • The Unbabel Translate Button
  • How to refresh/revalidate your Zendesk token
  • How to automatically pre-translate Zendesk Tickets
  • Using Unbabel to proactively reach out to a customer
  • Unbabel app Group and Role restrictions
  • Why can’t I see the Unbabel app?
  • Why isn't my message being translated?
  • Settings page
  • Translation Models: what are they and what options do I have?
  • What happens if one of the agents forgets to reply as an internal note? What if they erase the #unbabel?
  • Adding and authorizing new agents
  • Agent Language Settings
  • How to change the customer's language
  • How to request an improved inbound translation
  • Unbabel for Zendesk Support Features
  • No-translate feature
  • How to work around the "Invalid usage of No-translate" error
  • Some of my content went missing from the translation
  • Blacklisted tags
  • Translating multiple messages at once - Thread translation
  • Error messages and their solutions
  • How to export your ticket comment history and metadata for troubleshooting purposes
  • How can I report quality issues?
  • Uninstalling Unbabel for Zendesk Support
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