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  3. Unbabel for Zendesk Support

Unbabel for Zendesk Support

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Everything you always wanted to know about Unbabel Zendesk Support for Customer Service Tickets but were afraid to ask.

  • Unbabel For Zendesk Support Quick Guide
  • Installation Guide — First things first
  • How long will it take my team to learn how to use Unbabel?
  • How to refresh/revalidate your Zendesk token
  • How to automatically pre-translate Zendesk Tickets
  • How to make sure your message is translated by Unbabel
  • How can I add new agents to our Unbabel app?
  • Can I provide access to multiple agents?
  • Which agents have access?
  • Why can't I see any/all of my agents within Agent Permissions?
  • Why can’t I see the Unbabel app?
  • Can I stop Unbabel from starting automatically in every ticket?
  • Does Unbabel assign tickets?
  • Does Unbabel translate agent signatures?
  • How do I change the customer's language?
  • How to request an improved inbound translation
  • Setting the agent's default language
  • How to select/update your spoken languages
  • Why is Unbabel only translating the first message on the ticket?
  • What if I have confidential information that I don’t want to share with the editors?
  • No-translate feature
  • What happens if one of the agents forgets to reply as an internal note? What if they erase the #unbabel?
  • How can I check my usage reports?
  • How can I report quality issues?
  • Can I turn on/turn off the app easily?
  • How do I remove Unbabel for Zendesk Ticketing?
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