Unbabel for Zendesk Support
Everything you always wanted to know about Unbabel Zendesk Support for Customer Service Tickets but were afraid to ask.
- Unbabel For Zendesk Support Quick Guide
- Installation Guide — First things first
- How long will it take my team to learn how to use Unbabel?
- How long does a ticket take to be translated?
- How to refresh/revalidate your Zendesk token
- How to automatically pre-translate Zendesk Tickets
- How to make sure your message is translated by Unbabel
- How can I add new agents to our Unbabel app?
- Can I provide access to multiple agents?
- Which agents have access?
- Why can't I see any/all of my agents within Agent Permissions?
- Why can’t I see the Unbabel app?
- Can I stop Unbabel from starting automatically in every ticket?
- Does Unbabel assign tickets?
- Does Unbabel translate agent signatures?
- How do I change the customer's language?
- Setting the agent's default language
- How to select/update your spoken languages
- Why is Unbabel only translating the first message on the ticket?
- What if I have confidential information that I don’t want to share with the editors?
- What happens if one of the agents forgets to reply as an internal note? What if they erase the #unbabel?
- How can I check my usage reports?
- How can I report quality issues?
- Can I turn on/turn off the app easily?
- How do I remove Unbabel for Zendesk Ticketing?