Unbabel for Freshdesk
Everything you always wanted to know about Unbabel for Freshdesk Ticketing but were afraid to ask.
- Introduction
- Installation Guide - First things first
- How to use Unbabel for Freshdesk
- How to automatically pre-translate tickets
- Can I stop Unbabel from starting automatically in every ticket?
- Settings Page
- Translation Models: what are they and what options do I have?
- Adding or authorizing new agents
- How to change the Unbabel Admin
- Unbabel for Freshdesk Features
- How to find your API key
- How to change the customer's language
- Setting the agent's default language
- How to select/update your spoken languages
- How to make sure your message is translated by Unbabel
- Translating multiple messages at once - Thread translation
- Why are my translations not being posted?
- What happens if one of the agents forgets to reply as an internal note? What if they erase the #unbabel?
- What if I have confidential information that I don’t want to share with the editors?
- No-translate feature
- How to work around the "Invalid usage of No-translate" error
- How to request an improved inbound translation
- Can I request another translation by editing a private note with #unbabel?
- Making sure your content is suitable
- What info do I provide Unbabel with if I want to report an issue?
- How can I report quality issues?
- How do I remove Unbabel for Freshdesk?