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Unbabel for Freshdesk

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Everything you always wanted to know about Unbabel for Freshdesk Ticketing but were afraid to ask.

  • Unbabel for Freshdesk Quick Guide
  • Installation Guide - First things first
  • How to use Unbabel for Freshdesk
  • How to automatically pre-translate tickets
  • Can I stop Unbabel from starting automatically in every ticket?
  • Settings Page
  • Translation Models: what are they and what options do I have?
  • Adding or authorizing new agents
  • How to change the Unbabel Admin
  • Unbabel for Freshdesk Features
  • How to find your API key
  • How to change the customer's language
  • Setting the agent's default language
  • How to select/update your spoken languages
  • How to make sure your message is translated by Unbabel
  • Translating multiple messages at once - Thread translation
  • Why are my translations not being posted?
  • What happens if one of the agents forgets to reply as an internal note? What if they erase the #unbabel?
  • What if I have confidential information that I don’t want to share with the editors?
  • No-translate feature
  • How to work around the "Invalid usage of No-translate" error
  • How to request an improved inbound translation
  • Can I request another translation by editing a private note with #unbabel?
  • Making sure your content is suitable
  • What info do I provide Unbabel with if I want to report an issue?
  • How can I report quality issues?
  • How do I remove Unbabel for Freshdesk?
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