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Unbabel for Salesforce Live Agent

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Everything you always wanted to know about Unbabel for Salesforce Live Agent but were afraid to ask.

  • Unbabel for Salesforce Live Agent Quick Guide
  • Installing Unbabel Connector for Salesforce
  • Installation Guide
  • Configurations - User Permissions
  • Configurations - Agent Languages
  • Configurations - Update Page Layouts
  • Configurations - Adding the Unbabel Chat component on Lightning Console
  • Configurations - Unbabel Live Agent Configurations
  • How the conversation works - Lightning
  • Supported languages setup
  • Finding the chat console and accepting chats (Classic)
  • How to use it (Classic)
  • Finding the chat console and accepting chats (Lightning)
  • How to use it (Lightning)
  • Can I prevent some content from being translated?
  • How to hide the Unbabel Chat component from specific agents
  • How to reset Pushtopic
  • I can't send a message because the option is greyed out
  • I am getting a 400 Client Error: BAD REQUEST
  • My message is stuck on Translating... What can I do?
  • Chat transcripts
  • The Unbabel Translated Body and/or the metrics on the transcript are empty
  • Reporting on translation requests - Basic
  • Reporting on translation requests - Advanced
  • How can I report quality issues?
  • Checking the version on your Unbabel packages
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