On rare occasions there might be an outage on the Unbabel site. This could be for any number of reasons, many of which are out of our control.
Please go through the following steps first:
- Clear your cookies. You can do this by going to Settings on your browser.
- Clear your cache. This should also be in Settings, usually in the same section as cookies.
- Try a different browser. This means that if you normally work on Google Chrome, you should try Safari or Firefox. We’d recommend avoiding Microsoft Edge as we have had some issues with this browser.
If you’re unsuccessful, it’s likely to be a company wide outage. However, please get in touch with us to report this. You’ll either get a response confirming receipt, or you’ll get informed once we’ve fixed it (with instructions to fix on your end if necessary).