I can’t submit a task or review

This is likely to be due to some kind of error in the text, which should be marked on the text. 

There’s a section highlighted as an error

If the issue is due to an “empty segment” issue, please read this article.

The Unbabel platform uses a system called Smartcheck to display potential errors in the target text. In some instances, these errors are too serious to allow the submission of the text if left unresolved. Please resolve all of these errors or, if you think that it’s not actually an error, please select “Ignore”.

If you’re not able to do this, it could be because of some other error. If you’re working on a review, please save it before proceeding to the next steps.

1. Please check you’re using the latest edition of Google Chrome, Mozilla Firefox, Safari, or Opera. We don’t support other browsers (including Microsoft Edge). If you’re not, you’ll need to update your browser.
2. Clear your cache and cookies.
3. Reload the page and try again.

If you’re still having issues after following all of these steps, please contact us. If it’s a review, make sure you get in touch before skipping the review or all the work done will be lost.

If you can’t see any red marks or noticeable highlighted parts on the text, please follow the steps detailed on this article.