Community Support
General information, helpful articles, and frequently asked questions for Unbabel Editors and Community PRO users.
Welcome to Unbabel
- Getting started at Unbabel: a definitive guide
- Why can't I see my language at sign-up?
- How do you measure the language ability of new users?
- How soon will I get my first payment?
- How do I set up payments to my account for the first time?
- What languages does Unbabel support?
How to use our platform
- What are reference files and how do I access them
- Error handling updates
- Pagination on the Unbabel interface
- Translating subtitles on the Unbabel interface
- What is quality estimation (QE) and how does Unbabel use it?
- Using the message inbox
Payments
- Cashout limit changes for PayPal
- How do I set up payments and how do I get paid?
- When am I going to receive my cash-out?
- How do hourly rates work? How can I increase mine?
- How do I earn more money with Unbabel?
- Why hasn't my hourly rate increased?
Evaluations
- Evaluations: the definitive guide
- Common mistakes
- What are evaluators looking for? How do I succeed?
- Is there any other way to prove my linguistic ability?
- Why am I being evaluated so frequently?
- Can you evaluate me more often?
Reviews & Segments tasks
- What are priority instructions and how do I follow them
- Monolingual localization guidelines
- How to handle medium confidence segments in reviews
- What’s an ICE match?
- Segments: a brief introduction
- What does a reviewer do?
My account
- How can I get notifications when tasks are available?
- I want to work more for Unbabel
- Why does my workload fluctuate so much?
- I want to become an evaluator, terminologist or annotator
- I have more than one Unbabel account, what do I do?
- How do I add new language pairs to my account?
Resources
Troubleshooting
- General troubleshooting
- How long will I have to wait for a reply from Unbabel?
- How to report a technical error
- I can’t submit a task or review
- I submitted a task without editing
- I'm being told to "fix all visible issues"
Language Guidelines
- Language Guidelines – Arabic
- Language Guidelines – Bosnian
- Language Guidelines – Bulgarian
- Language Guidelines – Catalan
- Language Guidelines – Chinese (CN)
- Language Guidelines – Chinese (HK)
Linguistic tips
Other
- Community playlists: How to add songs
- FAQ: Unbabel's acquisition of EVS
- Brandjacking: what is it?
- What does Unbabel define as suspicious behaviour?
- What are machine training tasks and how do I work on them?
- Our commitment to fighting fraud