Community Support
General information, helpful articles, and frequently asked questions for Unbabel Editors and Community PRO users.
Welcome to Unbabel
- Getting started at Unbabel: a definitive guide
- Why can't I see my language at sign-up?
- How do you measure language ability?
- How soon will I get my first payment?
- How do I set up payments to my account for the first time?
- How much will I get paid?
My account
- I want to work more for Unbabel
- Why does my workload fluctuate so much?
- I want to become an evaluator, terminologist or annotator
- I want to become a Senior Editor
- I have more than one Unbabel account, what do I do?
- How do I add new language pairs to my account?
Payments
- When am I going to receive my cash-out?
- How do hourly rates work? How can I increase mine?
- How do I set up payments?
- How do I earn more money with Unbabel?
- Why hasn't my hourly rate increased?
- How do I get paid?
Evaluations
- Evaluations: the definitive guide
- Common mistakes
- What are evaluators looking for? How do I succeed?
- Is there any other way to prove my linguistic ability?
- Why am I being evaluated so frequently?
- Can you evaluate me more often?
Troubleshooting
- General troubleshooting
- How to report a glossary error
- How to report a technical error
- I can’t submit a task or review
- I submitted a task without editing
- I'm being told to "fix all visible issues"
Other
- What are domain adaptation tasks and how do I edit them?
- Our commitment to fighting fraud
- How much work should I expect?
- Why can’t I use third-party tools?
- How do I keep up to date with Unbabel?
- How do I refer a friend?